<p>Providers entering customer homes bear heightened safety and conduct responsibilities. The following rules are strictly enforced.</p><ul class="mb-3"><li>Never enter a home when no adult customer or authorised representative is present</li><li>Do not bring unauthorised assistants without customer and Gletra approval</li><li>Report safety hazards discovered during service through the provider app</li><li>Zero tolerance for harassment, discrimination, theft, or substance use on the job</li><li>Use the in-app emergency button if you feel unsafe at a customer location</li><li>Do not photograph customer property except for job documentation with consent</li></ul>