<p class="lead">Gletra is built on trust, respect, and honest commerce. These Community Guidelines define the standards of behaviour expected from all users—buyers, sellers, service providers, and visitors—across every touchpoint of our multi-vendor marketplace and home services platform.</p><p class="lead">Whether you are leaving a product review, messaging a seller through Gletra Chat, coordinating a plumbing appointment via video call, or rating an electrician after service completion, your interactions shape the experience for the entire Gletra community. We expect all users to treat others with dignity and professionalism.</p><p class="lead">These guidelines apply alongside our User Conduct Policy, Terms and Conditions, and category-specific policies. Violations may result in content removal, feature restrictions, account warnings, or permanent termination. Severe violations including threats, hate speech, and fraud may be referred to law enforcement.</p><p class="lead">If you encounter behaviour that violates these guidelines, report it immediately using the report button on listings, chat messages, reviews, or user profiles. Gletra's trust and safety team reviews reports within 24 hours.</p>