<p>Gletra uses personal data to operate, secure, and improve the platform. Processing activities include order and booking fulfilment, payment authorisation through PCI-DSS compliant partners, seller settlement via the Seller Panel, service provider dispatch and route optimisation, wallet balance management, personalised product recommendations, fraud and abuse detection, and compliance with tax and anti-money laundering obligations.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Legitimate Business Purposes</h4><ol class="mb-3"><li>Matching buyers with verified sellers and qualified home service professionals in their service area</li><li>Enabling real-time chat and optional voice or video calls for pre-sale inquiries and post-booking coordination</li><li>Calculating commissions, processing refunds to original payment methods or Gletra Wallet, and generating tax invoices</li><li>Conducting identity verification and ongoing monitoring for high-risk accounts or unusual wallet activity</li><li>Sending transactional notifications about order status, service appointments, KYC outcomes, and security alerts</li><li>Training machine learning models for search relevance and fraud scoring using anonymised or aggregated datasets where permitted</li></ol><p>We do not use your personal data for unrelated third-party advertising without explicit consent. Marketing communications are sent only where permitted by law and can be opted out through account settings or unsubscribe links.</p>