<p>To qualify for a return, products must meet all of the following conditions unless the return reason is seller fault such as defective, damaged, or wrong item received.</p><ol class="mb-3"><li>Product is in unused, resalable condition with no signs of wear, damage, or alteration</li><li>Original packaging, tags, labels, and all included accessories are intact and included</li><li>Proof of purchase available through My Orders or order confirmation email</li><li>Return initiated within the applicable return window via the Gletra platform</li><li>Product is not listed in Non-Returnable Categories below</li></ol><p>For defective or damaged items, return conditions are relaxed—you may return products showing manufacturing defects or transit damage even if packaging has been opened, provided you report the issue within 48 hours of delivery with photographic evidence.</p>