<p>Initiate refund requests through the Gletra platform to ensure proper tracking and eligibility assessment.</p><ol class="mb-3"><li>Navigate to My Orders or My Bookings and select the relevant transaction</li><li>Choose "Request Refund" or "Report Issue" and select the applicable reason code</li><li>Upload supporting evidence including photographs, chat transcripts, and unboxing videos where relevant</li><li>Await seller or provider response within 48 hours; Gletra mediates if no agreement is reached</li><li>Receive refund decision notification via email and in-app alert</li></ol><p>Refund requests must be submitted within the timeframes specified in our Return Policy for products and within 7 days of service completion for home services, unless a longer period applies under Gletra Customer Protection.</p>