<p class="lead">This Service Provider Policy governs independent professionals and partner agencies offering home services through Gletra Home Services, including electricians, plumbers, carpenters, cleaning professionals, and appliance repair technicians. Compliance ensures customer safety, service quality, and platform trust.</p><p class="lead">Gletra Home Services connects customers with verified service professionals for in-home appointments. Providers receive booking assignments through the provider app, communicate with customers via Gletra Chat and optional voice or video calls, and receive payment through Gletra's escrow and settlement system after service completion.</p><p class="lead">All service providers must complete identity verification, background checks for in-home services, skill assessment where applicable, and ongoing performance monitoring. This policy supplements the Home Service Terms, Terms and Conditions, and KYC Verification Policy.</p><p class="lead">Provider accounts failing to meet performance standards, receiving safety complaints, or violating conduct rules face progressive enforcement including booking restrictions, payout holds, retraining requirements, and permanent delisting from Gletra Home Services.</p>