<p>A product order is confirmed when you complete checkout and receive an order confirmation notification. The contract of sale is between you and the seller; Gletra acts as a limited payment collection agent for the seller. A service booking is confirmed when you select a time slot, provide service details, and receive booking confirmation. The service contract is between you and the assigned service provider.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Pricing and Availability</h4><p>Product prices, shipping charges, and service estimates are displayed before confirmation. Sellers and service providers are responsible for accurate pricing. Gletra may cancel orders or bookings where pricing errors are manifest, inventory is unavailable, or the seller or provider fails verification standards. Payment is processed through Gletra's secure payment infrastructure; off-platform payment requests from sellers or providers are prohibited.</p><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Transaction Type</th><th>Contract Parties</th><th>Gletra Role</th></tr></thead><tbody><tr><td>Product purchase</td><td>Buyer and Seller</td><td>Marketplace intermediary and payment facilitator</td></tr><tr><td>Home service booking</td><td>Customer and Service Provider</td><td>Booking platform and payment escrow agent</td></tr><tr><td>Wallet top-up</td><td>User and Gletra</td><td>Stored-value account operator</td></tr></tbody></table></div>