<p class="lead">Welcome to Gletra. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Gletra Technologies Pvt. Ltd. governing your access to and use of gletra.com, our mobile applications, the Seller Panel, Gletra Wallet, Gletra Chat, voice and video calling features, and our home services marketplace covering electricians, plumbers, carpenters, cleaning professionals, and appliance repair technicians.</p><p class="lead">Gletra operates as an intermediary e-commerce marketplace and services platform. Unless explicitly stated otherwise, Gletra is not the seller of products listed by third-party vendors nor the employer of independent service providers. Transactions for physical goods create a direct contractual relationship between you and the seller. Service bookings create a direct relationship between you and the assigned service professional, with Gletra facilitating discovery, booking, payment escrow, and dispute resolution.</p><p class="lead">By registering an account, browsing listings, placing an order, completing KYC verification, listing products as a seller, registering as a service provider, or using any Gletra feature, you confirm that you are at least 18 years of age, have the legal capacity to enter into binding contracts, and agree to these Terms, our Privacy Policy, and all applicable platform policies referenced herein.</p><p class="lead">If you are using Gletra on behalf of a business entity, you represent that you have authority to bind that entity to these Terms. Gletra may modify these Terms at any time by posting an updated version on our website. Material changes will be notified via email or in-app notification at least seven days before taking effect. Your continued use after the effective date constitutes acceptance.</p>