<p class="lead">Gletra provides integrated voice and video calling capabilities to enable real-time communication between buyers, sellers, and service providers in connection with marketplace transactions and home service bookings. This Call and Video Call Usage Policy governs acceptable use of these features.</p><p class="lead">Calls may be initiated from order threads, service booking pages, and Gletra Chat conversations. Calling is intended for legitimate transaction-related communication including product inquiries, order coordination, service scope discussion, and dispute resolution. All calls are subject to the conduct standards in our Community Guidelines and User Conduct Policy.</p><p class="lead">Gletra logs call metadata including participant identifiers, start and end times, duration, and associated transaction references for safety monitoring, quality assurance, and dispute resolution. Call audio and video content is not recorded by default unless a recording feature is explicitly enabled with all-party consent where required by law.</p><p class="lead">Violation of this policy may result in call feature restrictions, account warnings, temporary suspension, or permanent termination depending on severity. Report abusive or inappropriate call behaviour immediately through the in-call report button or post-call feedback form.</p>