<ol class="mb-3"><li>Navigate to My Orders or My Bookings and select the transaction</li><li>Choose issue type and provide detailed description</li><li>Upload supporting evidence: photos, videos, chat screenshots</li><li>Submit claim; receive acknowledgment within 24 hours</li><li>Cooperate with investigation; respond to requests within 72 hours</li><li>Receive decision notification with refund or resolution details</li></ol>