<p class="lead">These Home Service Terms ("Service Terms") supplement the Gletra Terms and Conditions and apply to all service bookings made through Gletra Home Services. By booking a home service, you agree to these Service Terms in addition to our Cancellation Policy, Refund Policy, and Safety Guidelines.</p><p class="lead">Gletra Home Services enables customers to book verified professionals for in-home work including electrical repairs, plumbing, carpentry, deep cleaning, regular housekeeping, and appliance maintenance. Gletra facilitates discovery, scheduling, payment escrow, communication through Gletra Chat and calls, and dispute resolution between customers and service providers.</p><p class="lead">The service contract is formed directly between you (the customer) and the assigned service provider. Gletra is not the employer of service providers and does not guarantee specific outcomes, though we enforce quality standards and provide customer protection mechanisms described herein.</p><p class="lead">These Service Terms apply to one-time bookings and recurring service subscriptions. Special conditions for commercial properties, multi-unit buildings, and hazardous work environments may require additional approval and are noted at booking where applicable.</p>