<p class="lead">This Seller Policy governs all vendors who list and sell physical products on the Gletra marketplace through the Seller Panel. Compliance with these standards ensures a trusted shopping experience for buyers and maintains the integrity of our multi-vendor platform.</p><p class="lead">Gletra provides sellers with access to millions of buyers, integrated logistics, secure payment processing, Gletra Chat for buyer communication, and settlement tools through the Seller Panel. In return, sellers must meet eligibility requirements, listing standards, fulfilment obligations, and customer service benchmarks described herein.</p><p class="lead">This policy supplements the Vendor Agreement, Terms and Conditions, Prohibited Items Policy, and KYC Verification Policy. Violations may result in listing removal, payout holds, reduced search visibility, or permanent account termination depending on severity and recurrence.</p><p class="lead">New sellers undergo onboarding review including KYC verification, catalogue quality assessment, and trial period monitoring. Premium seller programmes offering enhanced settlement cycles and marketing support are available to sellers who consistently exceed performance thresholds.</p>