<ul class="mb-3"><li>Full refund to original payment method or Gletra Wallet</li><li>Partial refund based on assessed damage or incomplete service</li><li>Replacement item shipped at seller expense</li><li>Free re-service by same or different provider</li><li>No refund — claim rejected with written reasoning</li><li>Account action against party found in violation (warning, suspension)</li></ul>