<p>Buyers may cancel product orders without penalty before the seller marks the order as shipped or handed to a logistics partner.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Cancellation Windows</h4><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Order Status</th><th>Cancellation Fee</th><th>Refund Amount</th></tr></thead><tbody><tr><td>Payment confirmed, not yet packed</td><td>Free</td><td>100% including shipping</td></tr><tr><td>Packed, awaiting pickup</td><td>Free</td><td>100% including shipping</td></tr><tr><td>Shipped / in transit</td><td>Not cancellable</td><td>Initiate return after delivery</td></tr><tr><td>Out for delivery</td><td>Not cancellable</td><td>Refuse delivery or return after receipt</td></tr></tbody></table></div><p>To cancel, go to My Orders, select the order, and tap "Cancel Order." Cancellation is instant for eligible orders and triggers automatic refund processing per our Refund Policy.</p>