<p>Who pays for return shipping depends on the reason for return.</p><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Return Reason</th><th>Return Shipping Paid By</th><th>Original Shipping Refunded</th></tr></thead><tbody><tr><td>Defective or damaged product</td><td>Seller or Gletra</td><td>Yes</td></tr><tr><td>Wrong item shipped</td><td>Seller or Gletra</td><td>Yes</td></tr><tr><td>Not as described (seller fault)</td><td>Seller or Gletra</td><td>Yes</td></tr><tr><td>Change of mind</td><td>Buyer (unless free returns promoted)</td><td>No</td></tr><tr><td>Size or fit issue (fashion)</td><td>Buyer (unless free returns promoted)</td><td>No</td></tr></tbody></table></div><p>Gletra Customer Protection covers return shipping for all qualifying seller-fault returns regardless of product page terms. Free return promotions displayed at checkout apply to change-of-mind returns for eligible categories.</p>