<p>If you initiate a chargeback with your bank or payment provider before exhausting Gletra's internal dispute process, your account may be restricted pending investigation. Fraudulent chargebacks—filed without genuine cause—may result in permanent account termination and referral to collections or law enforcement.</p><p>We encourage you to use the Gletra Dispute Center first, as it typically resolves issues faster than bank chargeback processes and preserves your account standing. Gletra provides banks with transaction evidence including delivery confirmation, chat logs, and service completion records.</p>