<div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Phase</th><th>Timeline</th><th>Description</th></tr></thead><tbody><tr><td>Acknowledgment</td><td>24 hours</td><td>Dispute assigned to Gletra mediator</td></tr><tr><td>Seller/provider response</td><td>72 hours</td><td>Other party submits counter-evidence</td></tr><tr><td>Evidence review</td><td>2–5 business days</td><td>Mediator evaluates all submissions</td></tr><tr><td>Decision</td><td>7 business days total (standard)</td><td>Binding platform decision issued</td></tr><tr><td>Appeal</td><td>5 days from decision</td><td>One appeal with new material evidence</td></tr></tbody></table></div>