<p>High-value orders exceeding INR 5,000 require OTP verification at delivery. The OTP is sent to your registered mobile number. Do not share delivery OTPs with anyone except the verified delivery agent at your door. Report unsolicited OTP requests to support@gletra.com immediately—they may indicate delivery fraud.</p><p>For all deliveries, inspect the outer packaging before accepting. Note visible damage on the delivery receipt or refuse delivery if the package is severely damaged. Report packaging damage within 24 hours with photographs for expedited return processing.</p>