<p>The following product categories cannot be returned except when defective, not as described, or required by mandatory consumer protection law.</p><ul class="mb-3"><li>Undergarments, swimwear, and socks for hygiene reasons</li><li>Opened cosmetics, skincare, and personal care products</li><li>Custom-made, personalised, or engraved items made to your specifications</li><li>Digital downloads, software licence keys, and e-gift cards</li><li>Perishable goods including fresh food, flowers, and plants</li><li>Hazardous materials, chemicals, and flammable products</li><li>Prescription medications and medical devices requiring regulatory handling</li><li>Items marked "Final Sale" or "Non-Returnable" on the product page at time of purchase</li></ul>