<p>Users operating as sellers or service providers bear additional conduct obligations beyond those applicable to buyers.</p><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Requirement</th><th>Buyers</th><th>Sellers</th><th>Service Providers</th></tr></thead><tbody><tr><td>KYC completion</td><td>For wallet withdrawal</td><td>Mandatory</td><td>Mandatory</td></tr><tr><td>Response time standard</td><td>N/A</td><td>24 hours chat</td><td>2 hours chat</td></tr><tr><td>Off-platform payment ban</td><td>Report if solicited</td><td>Strictly prohibited</td><td>Strictly prohibited</td></tr><tr><td>Performance metrics</td><td>N/A</td><td>Dispatch and return rates</td><td>Rating and arrival rates</td></tr></tbody></table></div>