<p>Providers set service rates within Gletra platform guidelines. Transparent pricing is mandatory—customers must receive a clear estimate before work begins and approve any additional charges for parts, materials, or scope changes.</p><ul class="mb-3"><li>Diagnostic or inspection fees must be disclosed at booking or before travel</li><li>Parts and materials billed separately with customer approval documented in app</li><li>Off-platform payment requests violate Terms and result in immediate account suspension</li><li>Payment released from escrow 24 hours after job completion unless dispute filed</li><li>Tips given directly to providers are permitted but not processed through Gletra</li></ul>