<p>Customer Protection does not cover:</p><ul class="mb-3"><li>Off-platform payments or bookings arranged outside Gletra</li><li>Buyer's remorse or change of mind (see Return Policy instead)</li><li>Items damaged by buyer after delivery</li><li>Services where customer approved final work and marked complete</li><li>Digital goods after download or access granted</li><li>Perishable goods after delivery acceptance</li><li>Claims filed outside applicable time windows</li></ul>