<p>When a buyer purchases Vendor's product, a contract of sale is formed directly between Vendor and buyer. Gletra acts as Vendor's limited payment collection agent. Vendor is responsible for order acceptance, packing, shipping, delivery, returns, and warranty obligations.</p><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Obligation</th><th>Vendor Responsibility</th><th>Gletra Support</th></tr></thead><tbody><tr><td>Pricing accuracy</td><td>Vendor sets and maintains prices</td><td>Price error cancellation rights</td></tr><tr><td>Inventory management</td><td>Real-time stock updates</td><td>Overselling alerts</td></tr><tr><td>Shipping</td><td>Dispatch within handling time</td><td>Logistics partner integration</td></tr><tr><td>Returns</td><td>Accept per Return Policy</td><td>Dispute mediation</td></tr><tr><td>Customer service</td><td>Respond within 24 hours</td><td>Escalation support</td></tr></tbody></table></div>