<p class="lead">This Service Booking Policy governs the complete lifecycle of home service bookings on Gletra Local Services — from search and booking through provider assignment, in-home service delivery, payment, rating, and dispute resolution. It applies to customers booking services and to verified service providers accepting bookings.</p><p class="lead">Gletra connects customers with independent service professionals including electricians, plumbers, carpenters, cleaning specialists, and appliance repair technicians. Gletra is a platform intermediary and not the employer of service providers. Providers set availability, service areas, and pricing within platform guidelines.</p><p class="lead">Bookings may be coordinated through Gletra Chat and voice/video calls for pre-service consultation. All payments for platform bookings must flow through Gletra's approved payment system to maintain customer protection and provider payout guarantees.</p><p class="lead">By booking or accepting a service on Gletra, you agree to this policy alongside Home Service Terms, Cancellation Policy, and Customer Protection Policy.</p>