<p>Providers must deliver services meeting the following minimum standards at every appointment.</p><ol class="mb-3"><li>Arrive within the confirmed appointment window; notify customer via Gletra Chat if delayed beyond 15 minutes</li><li>Present Gletra provider ID badge and verify booking details before entering customer premises</li><li>Conduct upfront assessment and communicate pricing before commencing billable work</li><li>Use professional language and conduct in all customer interactions including calls and chat</li><li>Complete work to industry standards and customer satisfaction before marking job complete</li><li>Clean work area and dispose of debris appropriately after service completion</li><li>Collect customer rating and feedback through the Gletra app upon job completion</li></ol>