<p>This Privacy Policy applies to all personal data processed by Gletra in connection with our marketplace, messaging infrastructure, calling features, wallet services, and home services vertical. It covers buyers, guest checkout users, registered sellers, service providers, affiliates, and visitors who interact with our public pages or customer support channels.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Platform Touchpoints Covered</h4><ul class="mb-3"><li>Product discovery, cart, checkout, and order tracking on the Gletra marketplace</li><li>Seller Panel operations including inventory management, payout requests, and performance analytics</li><li>Gletra Chat conversations between buyers, sellers, and service providers</li><li>Voice and video calls initiated through order threads or service booking workflows</li><li>Gletra Wallet top-ups, payments, refunds, cashback credits, and withdrawal requests</li><li>Home service bookings for electricians, plumbers, carpenters, cleaners, and appliance repair technicians</li><li>KYC document submission and identity verification workflows</li></ul><p>This policy does not govern third-party websites linked from Gletra, payment gateway privacy practices beyond data we receive from them, or offline interactions that occur entirely outside our platform unless explicitly integrated with a Gletra transaction.</p>