<p>Unused Gletra Wallet cash top-ups may be withdrawn to your verified bank account after KYC completion, subject to our Wallet Policy. Promotional credits and cashback bonuses are non-withdrawable and expire per offer terms.</p><p>When a refund is issued to Gletra Wallet, funds are immediately available for subsequent purchases, service bookings, or withdrawal. Wallet refunds do not expire unless your account is inactive for two consecutive years, in which case escheatment rules under applicable law may apply.</p>