@extends('layouts.app')

@section('title', 'Refund & Cancellation Policy - Gletra')

@section('content')
<div class="container py-5">
    <div class="row justify-content-center">
        <div class="col-md-10">
            <div class="card border-0 shadow-sm rounded-4 overflow-hidden">
                <div class="card-body p-4 p-md-5">
                    <div class="text-center mb-5">
                        <h1 class="fw-bold mb-3 text-primary">Refund & Cancellation Policy</h1>
                        <p class="text-muted"><strong>Effective Date:</strong> {{ date('F d, Y') }}</p>
                    </div>

                    <div class="policy-content">
                        <p class="lead text-muted mb-4">
                            Welcome to <strong>Gletra</strong>. This Refund & Cancellation Policy explains the rules and process related to order cancellation, returns, and refunds on our platform.
                        </p>

                        <p class="text-muted mb-5">
                            By placing an order on Gletra, you agree to the terms outlined below.
                        </p>

                        <hr class="my-5 opacity-25">

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">1.</span> Order Cancellation</h2>
                            
                            <div class="ps-md-4">
                                <h3 class="h6 fw-bold mb-3">a. Cancellation by Customer</h3>
                                <ul class="text-muted mb-4">
                                    <li>Orders can be cancelled <strong>before shipment</strong> from the "My Orders" section.</li>
                                    <li>Once an order is shipped, cancellation may not be possible.</li>
                                    <li>In case of prepaid orders, eligible refunds will be processed as per this policy.</li>
                                </ul>

                                <h3 class="h6 fw-bold mb-3">b. Cancellation by Gletra or Vendor</h3>
                                <ul class="text-muted">
                                    <li>Orders may be cancelled due to stock unavailability, pricing errors, or operational issues.</li>
                                    <li>In such cases, a <strong>full refund</strong> will be issued to the original payment method.</li>
                                </ul>
                            </div>
                        </section>

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">2.</span> Return Policy</h2>
                            <div class="ps-md-4">
                                <p class="text-muted">You may request a return if:</p>
                                <ul class="text-muted mb-4">
                                    <li>The wrong product was delivered</li>
                                    <li>The product is damaged or defective</li>
                                    <li>The product does not match the description</li>
                                </ul>

                                <h3 class="h6 fw-bold mb-3">Return Conditions</h3>
                                <ul class="text-muted">
                                    <li>Return request must be raised within <strong>7 days of delivery</strong>.</li>
                                    <li>Product must be unused, unwashed, and in original packaging with tags.</li>
                                    <li>Proof such as images/videos may be required for approval.</li>
                                </ul>
                            </div>
                        </section>

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">3.</span> Non-Returnable / Non-Refundable Items</h2>
                            <div class="ps-md-4">
                                <p class="text-muted">The following items are not eligible for return or refund:</p>
                                <ul class="text-muted">
                                    <li>Digital products or downloadable items</li>
                                    <li>Gift cards or vouchers</li>
                                    <li>Personal care items (if opened)</li>
                                    <li>Used, altered, or damaged products (not caused during delivery)</li>
                                </ul>
                            </div>
                        </section>

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">4.</span> Refund Process</h2>
                            <div class="ps-md-4">
                                <ul class="text-muted mb-4">
                                    <li>Once the return is approved and product is received, refund will be initiated.</li>
                                    <li>Refunds are processed within <strong>5–7 business days</strong>.</li>
                                    <li>Amount will be credited to the <strong>original payment method</strong>.</li>
                                </ul>

                                <h3 class="h6 fw-bold mb-3">Cash on Delivery (COD)</h3>
                                <p class="text-muted">
                                    COD refunds may be issued via bank transfer or wallet, as applicable.
                                </p>
                            </div>
                        </section>

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">5.</span> Vendor-Specific Refunds</h2>
                            <div class="ps-md-4">
                                <ul class="text-muted">
                                    <li>Gletra operates as a <strong>multi-vendor marketplace</strong>.</li>
                                    <li>Refund approval may depend on the respective seller’s return policy.</li>
                                    <li>Gletra reserves the right to intervene in case of disputes.</li>
                                </ul>
                            </div>
                        </section>

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">6.</span> Replacement Policy</h2>
                            <div class="ps-md-4">
                                <ul class="text-muted">
                                    <li>Replacement is available for eligible products based on seller policy.</li>
                                    <li>If replacement is unavailable, a refund will be issued.</li>
                                </ul>
                            </div>
                        </section>

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">7.</span> Late or Missing Refunds</h2>
                            <div class="ps-md-4">
                                <ul class="text-muted">
                                    <li>Check with your bank or payment provider</li>
                                    <li>Contact our support team with your order ID</li>
                                </ul>
                            </div>
                        </section>

                        <section class="mb-5">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">8.</span> Policy Updates</h2>
                            <div class="ps-md-4">
                                <p class="text-muted">
                                    Gletra may update this policy at any time. Changes will be effective immediately upon posting on this page.
                                </p>
                            </div>
                        </section>

                        <section class="mb-0">
                            <h2 class="h4 fw-bold mb-4 text-dark"><span class="text-primary me-2">9.</span> Contact Us</h2>
                            <div class="ps-md-4 bg-light p-4 rounded-3 border-start border-primary border-4">
                                <p class="text-muted mb-2">For any refund or cancellation-related questions, contact:</p>
                                <address class="mb-0 text-muted">
                                    <strong class="text-dark">Gletra</strong><br>
                                    <i class="bi bi-envelope me-2"></i>Email: <a href="mailto:support@gletra.com" class="text-decoration-none">support@gletra.com</a><br>
                                    <i class="bi bi-globe me-2"></i>Website: <a href="https://www.gletra.com" class="text-decoration-none">https://www.gletra.com</a>
                                </address>
                            </div>
                        </section>
                    </div>

                    <div class="text-center mt-5">
                        <hr class="my-5 opacity-25">
                        <p class="text-muted small fst-italic">
                            *This Refund & Cancellation Policy applies to all users, customers, and vendors on the Gletra platform.*
                        </p>
                    </div>
                </div>
            </div>
        </div>
    </div>
</div>
@endsection