@extends('layouts.app') @section('title', 'Terms & Policies - Gletra') @section('content')

Terms & Conditions

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Welcome to Gletra. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use the platform.


1. Platform Overview

Gletra is an eCommerce and multi-vendor marketplace where users can browse, purchase products, and vendors can list and sell products under Gletra’s guidelines.

2. User Accounts

  • Users must provide accurate and complete information.
  • You are responsible for maintaining account confidentiality.
  • Gletra reserves the right to suspend or terminate accounts for misuse or violation.

3. Orders & Payments

  • All orders are subject to availability and confirmation.
  • Payments are processed via secure third-party payment gateways.
  • Gletra is not responsible for payment failures beyond its control.

4. Vendor Responsibility

  • Vendors are responsible for product accuracy, pricing, quality, and legality.
  • Gletra acts only as a facilitator between buyers and sellers.

5. Intellectual Property

All content, logos, designs, and code on Gletra are the property of Gletra and may not be reused without permission.

6. Limitation of Liability

Gletra shall not be liable for indirect, incidental, or consequential damages arising from platform use.

7. Changes to Terms

Gletra may update these Terms at any time. Continued use implies acceptance of revised terms.


Refund & Cancellation Policy

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1. Order Cancellation

  • Orders can be cancelled before shipment.
  • Once shipped, cancellation may not be possible.

2. Refund Eligibility

Refunds are applicable if:

  • Wrong product delivered
  • Damaged or defective product
  • Product not as described

3. Non-Refundable Items

  • Digital products
  • Gift cards
  • Used or altered items

4. Refund Process

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.

5. Vendor-Based Refunds

For multi-vendor orders, refund approval depends on the respective vendor’s policy.


Shipping Policy

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1. Shipping Coverage

Gletra ships products across India (and other supported regions as applicable).

2. Processing Time

  • Orders are processed within 1–3 business days.
  • Shipping time depends on location and courier partner.

3. Shipping Charges

  • Shipping fees are displayed at checkout.
  • Free shipping may apply to selected products or offers.

4. Delays

Gletra is not responsible for delays caused by courier services, natural events, or unforeseen circumstances.

5. Tracking

Once shipped, tracking details will be shared via email/SMS or user dashboard.


Contact Information

For any policy-related questions:

Gletra
Email: support@gletra.com
Website: https://www.gletra.com

*These policies apply to all users, vendors, and customers of the Gletra platform.*

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