@extends('layouts.app')

@section('title', 'Help & Support - Vendor')

@section('content')
<div class="row g-4">
    @include('vendor.partials.sidebar-column')

    <!-- Center: Main Catalog -->
    <div class="col-lg-7">
        <div class="d-flex justify-content-between align-items-center mb-4">
            <h2 class="fw-bold mb-0">Support Center</h2>
            <div class="d-flex gap-2">
                <a href="{{ route('vendor.dashboard') }}" class="btn btn-light border text-dark shadow-sm">
                    <i class="bi bi-arrow-left me-1"></i> Dashboard
                </a>
                <button type="button" class="btn btn-primary shadow-sm" data-bs-toggle="modal" data-bs-target="#newTicketModal">
                    <i class="bi bi-plus-circle me-1"></i> Open New Ticket
                </button>
            </div>
        </div>

        <div class="card shadow-sm border-0 mb-4">
            <div class="card-header bg-white py-3 border-0">
                <h5 class="fw-bold mb-0 text-dark">My Conversations</h5>
            </div>
            <div class="card-body p-0">
                <table class="table table-hover mb-0 align-middle">
                    <thead class="bg-light text-muted small text-uppercase">
                        <tr>
                            <th class="ps-4 py-3">Reference ID</th>
                            <th>Subject</th>
                            <th>Priority</th>
                            <th>Status</th>
                            <th class="text-end pe-4">Action</th>
                        </tr>
                    </thead>
                    <tbody>
                        @forelse($tickets as $ticket)
                        <tr class="hover-lift-row">
                            <td class="ps-4">
                                <div class="fw-bold text-dark font-monospace">#TK-{{ str_pad($ticket->id, 5, '0', STR_PAD_LEFT) }}</div>
                                <small class="text-muted" style="font-size: 0.7rem;">Created on {{ $ticket->created_at->format('d M, Y') }}</small>
                            </td>
                            <td>
                                <div class="fw-bold text-dark text-truncate" style="max-width: 250px;">{{ $ticket->subject }}</div>
                                <small class="text-muted" style="font-size: 0.7rem;">{{ $ticket->category ?? 'General' }}</small>
                            </td>
                            <td>
                                <span class="badge bg-{{ $ticket->priority == 'high' ? 'danger' : ($ticket->priority == 'medium' ? 'warning' : 'info') }} bg-opacity-10 text-{{ $ticket->priority == 'high' ? 'danger' : ($ticket->priority == 'medium' ? 'warning' : 'info') }} border border-{{ $ticket->priority == 'high' ? 'danger' : ($ticket->priority == 'medium' ? 'warning' : 'info') }} border-opacity-10 px-3 rounded-pill small">
                                    {{ ucfirst($ticket->priority) }}
                                </span>
                            </td>
                            <td>
                                @if($ticket->status === 'open')
                                    <span class="badge bg-success bg-opacity-10 text-success px-3 rounded-pill border border-success border-opacity-10">Open</span>
                                @elseif($ticket->status === 'closed')
                                    <span class="badge bg-secondary bg-opacity-10 text-secondary px-3 rounded-pill border border-secondary border-opacity-10">Resolved</span>
                                @else
                                    <span class="badge bg-warning bg-opacity-10 text-warning px-3 rounded-pill border border-warning border-opacity-10">Pending</span>
                                @endif
                            </td>
                            <td class="text-end pe-4">
                                <a href="{{ route('vendor.support.tickets.show', $ticket->id) }}" class="btn btn-sm btn-white border px-3">
                                    View <i class="bi bi-chat-right-text ms-1" style="font-size: 0.7rem;"></i>
                                </a>
                            </td>
                        </tr>
                        @empty
                        <tr>
                            <td colspan="5" class="text-center py-5">
                                <div class="display-1 text-muted opacity-25 mb-4"><i class="bi bi-headset"></i></div>
                                <h4 class="fw-bold">No High-Priority Tasks</h4>
                                <p class="text-muted">Need help with your store? Our admin team is ready to assist.</p>
                                <button type="button" class="btn btn-primary px-4 shadow-sm" data-bs-toggle="modal" data-bs-target="#newTicketModal">Contact Support</button>
                            </td>
                        </tr>
                        @endforelse
                    </tbody>
                </table>
            </div>
            @if($tickets->hasPages())
            <div class="card-footer bg-white py-3 border-0">
                {{ $tickets->links('pagination::bootstrap-5') }}
            </div>
            @endif
        </div>
    </div>
    
    <!-- Right Sidebar: Stats & Activity -->
    <div class="col-lg-3">
        <h5 class="fw-bold mb-3 ps-1">Service IQ</h5>
        
        <!-- Quick Stats Cards -->
        <div class="card border-0 shadow-sm mb-4 bg-dark text-white p-4">
             <div class="d-flex align-items-center mb-4 text-center w-100 justify-content-center flex-column">
                <h6 class="text-uppercase small fw-bold opacity-50 mb-3">Response Performance</h6>
                <div class="h1 fw-bold mb-0 text-primary">{{ $stats['open_tickets'] }}</div>
                <small class="opacity-75">Unresolved Threads</small>
             </div>
             <hr class="opacity-10 my-3">
             <div class="d-flex justify-content-between small px-2">
                <span class="opacity-50 text-white">Tickets Resolved</span>
                <span class="fw-bold text-success">{{ $stats['closed_tickets'] }}</span>
             </div>
        </div>

        <div class="card border-0 shadow-sm mb-4">
            <div class="card-body p-0">
                <div class="p-3 border-bottom bg-light">
                    <h6 class="fw-bold mb-0 small text-uppercase text-muted">Support Activity</h6>
                </div>
                <div class="list-group list-group-flush">
                    @foreach($recentActivities as $activity)
                    <div class="list-group-item border-bottom-0 py-3">
                        <div class="d-flex align-items-center">
                             <div class="flex-shrink-0">
                                <span class="bg-light text-primary p-2 rounded-circle" style="width: 38px; height: 38px; display: flex; align-items: center; justify-content: center;">
                                    @if($activity['type'] == 'new') <i class="bi bi-plus-lg text-primary"></i>
                                    @elseif($activity['type'] == 'reply') <i class="bi bi-reply-fill text-info"></i>
                                    @else <i class="bi bi-check-circle text-success"></i>
                                    @endif
                                </span>
                            </div>
                            <div class="flex-grow-1 ms-3">
                                <h6 class="mb-0 fw-bold" style="font-size: 0.85rem;">{{ $activity['title'] }}</h6>
                                <small class="text-muted" style="font-size: 0.7rem;"><i class="bi bi-clock me-1"></i>{{ $activity['time'] }}</small>
                            </div>
                        </div>
                    </div>
                    @endforeach
                </div>
            </div>
        </div>

        <div class="card border-0 shadow-sm bg-indigo-subtle p-4 border-start border-4 border-indigo" style="background-color: #f0f4ff; border-color: #4f46e5!important;">
             <h6 class="fw-bold mb-1"><i class="bi bi-info-circle-fill me-2 text-primary"></i>Quick Tip</h6>
             <p class="small text-muted mb-0">Provide order IDs in your ticket descriptions for 2x faster resolution from our billing team.</p>
        </div>
    </div>
</div>

<!-- Vendor Support Modal -->
<div class="modal fade" id="newTicketModal" tabindex="-1" aria-labelledby="newTicketModalLabel" aria-hidden="true">
    <div class="modal-dialog modal-dialog-centered">
        <div class="modal-content border-0 shadow-lg">
            <div class="modal-header bg-primary text-white border-0">
                <h5 class="modal-title fw-bold" id="newTicketModalLabel">
                    <i class="bi bi-headset me-2"></i>Vendor Support Request
                </h5>
                <button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal" aria-label="Close"></button>
            </div>
            <form action="{{ route('vendor.support.store') }}" method="POST">
                @csrf
                <div class="modal-body p-4">
                    <div class="alert alert-info border-0 mb-4">
                        <small><i class="bi bi-info-circle me-1"></i> Our support team typically responds within 2-4 hours during business hours.</small>
                    </div>

                    <div class="mb-3">
                        <label class="form-label fw-bold">Category <span class="text-danger">*</span></label>
                        <select name="category" class="form-select" required>
                            <option value="">Select Issue Type</option>
                            <option value="order_management">Order Management</option>
                            <option value="product_listing">Product Listing Issues</option>
                            <option value="payment_payout">Payment & Payouts</option>
                            <option value="shipping">Shipping & Logistics</option>
                            <option value="account">Account Settings</option>
                            <option value="technical">Technical Issues</option>
                            <option value="policy">Policy Questions</option>
                            <option value="other">Other</option>
                        </select>
                    </div>

                    <div class="mb-3">
                        <label class="form-label fw-bold">Priority <span class="text-danger">*</span></label>
                        <select name="priority" class="form-select" required>
                            <option value="low">Low - General Inquiry</option>
                            <option value="medium" selected>Medium - Needs Attention</option>
                            <option value="high">High - Urgent Issue</option>
                            <option value="critical">Critical - Business Impacting</option>
                        </select>
                    </div>

                    <div class="mb-3">
                        <label class="form-label fw-bold">Subject <span class="text-danger">*</span></label>
                        <input type="text" name="subject" class="form-control" placeholder="Brief description of your issue" required maxlength="200">
                    </div>

                    <div class="mb-3">
                        <label class="form-label fw-bold">Message <span class="text-danger">*</span></label>
                        <textarea name="message" class="form-control" rows="5" placeholder="Please provide detailed information about your issue..." required></textarea>
                        <small class="text-muted">Include order numbers, product IDs, or error messages if applicable.</small>
                    </div>

                    <div class="mb-3">
                        <label class="form-label fw-bold">Shop Name</label>
                        <input type="text" class="form-control bg-light" value="{{ Auth::user()->active_vendor->shop_name }}" readonly>
                    </div>
                </div>
                <div class="modal-footer border-0 bg-light">
                    <button type="button" class="btn btn-light" data-bs-dismiss="modal">Cancel</button>
                    <button type="submit" class="btn btn-primary px-4 fw-bold">
                        <i class="bi bi-send me-1"></i> Submit Ticket
                    </button>
                </div>
            </form>
        </div>
    </div>
</div>

<style>
    .hover-lift-row { transition: background-color 0.2s ease; }
    .hover-lift-row:hover { background-color: rgba(79, 70, 229, 0.03)!important; }
</style>
@endsection